When a US customer turns on a light switch, ‘99.98’ times out of 100, it will turn on. However, if a US customer raises their cell phone to get service, there’s only an 86% chance they’ll get a signal.
In our 2017 Utility Customer Study, we explored the topic of electric utility reliability, both in comparison with other service providers and with other electric utility attributes. The results were not as intuitive as one might think.
