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Suffolk County Water Authority automates workforce for water main breaks

August 29, 2017

COLUMBUS, OH, AUG 28, 2017 — SCWA, which supplies safe, potable drinking water to 1.2 million residents on Long Island, has implemented an automated callout system for its Customer Service personnel as well as Construction Maintenance and Production Control departments that enables the water authority to expeditiously respond to, restore and report on water service interruptions. With a few keystrokes, the system automatically mirrors union agreements dictating the order of callouts and finds and confirms available crews in minutes.

The Oakdale, N.Y.-headquartered Suffolk County Water Authority has chosen ARCOS® LLC’s Software-as-a-Service ARCOS CallOut® and Scheduling solution to automate how the utility deploys its staff when responding to customer emergencies.

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