Omdia and Broadband Forum have published a new report that shows global broadband service providers are focused on introducing technology that directly improves bandwidth and latency for value-added services. In fact, 72% of the more than 111 service providers interviewed said they plan to differentiate customer Quality of Experience (QoE) on a per-service basis.
Among the most popular value-added services that providers plan to offer were home broadband, Wi-Fi speed and reliability guarantees and speed testing/diagnostics. Sixty percent of respondents stated that they had already deployed such services. Further, managed Wi-Fi, premium customer support, voice assistants and cybersecurity also came up often in responses.
