The U.S. Patent and Trademark Office has proven successful in using automation to quickly remediate identified system glitches and potential security vulnerabilities, according to an agency official.
In an interview with Nextgov/FCW, Spence Spencer — director of USPTO’s System Configuration and Delivery Automation Division — said speedy and effective uses of automation across the agency’s systems have helped create a culture of trust that allows his team to take the lead in addressing problems without significant pushback from higher-up officials.
