More and more, utilities are realizing they’re in the customer service business.
It wasn’t always that way. Power companies used to refer to the individuals on the other side of the meter as “ratepayers” or even just “load.”
But as the digital economy increases choices in all industries, power customers are demanding the same of their electric utilities. While many are still content with a default power service package, increasing numbers want additional options to make their electricity consumption cleaner and more affordable.
