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Kagan: How Operator and 9-1-1 Emergency Services are evolving

February 8, 2023

Yesterday, Operator, Directory Assistance and 9-1-1 Emergency Services all played an important role in our landline telephone world. However, as landlines are being replaced by wireless smartphones, VoIP Internet service and other technologies, these vital services are also fading away. Let’s take a look at how these sectors are evolving and how they may be becoming a real growth sector.

Recently, I gave a television interview to Scripps News Service about the topic of how traditional telephone companies, large and small are discontinuing these important services.

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