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States need boost for 911 networks and staffing, analysts say

November 23, 2021

Emergency call centers across the nation are “doing a good job” upgrading to modern technology compatible with next-generation 911, but the core infrastructure backing those systems needs a boost, according to a recent analysis from the public-safety consulting firm Mission Critical Partners. The company, which offers its customers vulnerability assessments as part of its general service offerings, last week released a qualitative analysis after completing more than 100 such assessments over the past two years. Analysts said that while agencies are implementing strategic plans that keep their systems up-to-date — such as call-handling and computer-aided dispatch platforms — the emergency services IP networks, commonly known as ESInets, and next-generation core services aren’t being upgraded as quickly.

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