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White House looks to focus service delivery around ‘life events’

April 20, 2022

Via: FCW

The White House wants to fundamentally change the way Americans access government services and benefits by focusing on the “life experiences” of those seeking assistance.

The effort was teed up in a December 2021 executive order on customer experience which, officials said, would create a “sustained, cross-government service delivery process” aligned with life events that often require interaction with the government.

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