PURA established a moratorium in March 2020 prohibiting utility shut-offs as joblessness and business closings soared at the start of the COVID-19 pandemic. Electric distribution, gas and water companies were prohibited from submitting information about a residential customer’s nonpayment to a credit rating agency unless the customer’s balance was outstanding for more than 120 days, PURA said.
Companies that submit information to a credit rating agency about a customer’s nonpayment were required to provide the customer with at least 30 days’ notice that payment information is being submitted to credit rating agencies, according to the decision.
