Utility company commitments to customer equity, energy affordability and equitable access to clean energy resources are becoming more common, but energy justice advocates say they’re not enough. Investor-owned utilities need to do more, these advocates say, to help low-income customers, customers of color and residents of traditionally underserved communities.
To assess these efforts, Utility Dive contacted 20 major investor-owned utilities around the country to request details on their customer equity initiatives, including goals and challenges as well as what type of customer data they collect.
