Legacy utilities are grappling with the need to reinvent themselves in order to survive.
A successful future involves improving customer experience and expanding offerings like smart home appliances, solar power and electric vehicles, executives from utilities Entergy and ComEd said in the opening keynote at DistribuTech in New Orleans Tuesday.
Speeches are not the same as actions, but the keynote address to tens of thousands of distribution grid professionals offers a valuable glimpse into what strategic vision the utilities have decided to communicate at this point in time.
