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Connecticut DOT launches initiative to develop Customer Experience Action Plan

The Connecticut Department of Transportation (CTDOT) recently launched an initiative to develop a Customer Experience Action Plan for public transportation customers statewide.

The goals of the plan are to understand changing customer needs, expectations, and desires for the state’s transit system; define a vision for the future based on customer priorities; and create a plan that includes actions that can be taken to address customer priorities and make transit more comfortable, reliable, and efficient experience.

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