Constituents expect simple and effective government services and quick problem resolutions — moving service models to digital platforms can improve their user experience. By leveraging a customer relationship management (CRM) platform, state and local government agencies can create a holistic view of their residents’ service requests, enabling service agents to more effectively streamline and manage resolution workflows, says a new whitepaper by Salesforce.
The paper details how government can provide 311/non-emergency services in a connected manner with solutions like:
