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How can generative AI be safely introduced into the telecom domain? (Reader Forum)

February 19, 2024

In April, Bain & Co published a report about the potential effect of Generative AI (GenAI) on the world’s telecom companies. Given the title: Telcos, Stop Debating Generative AI and Just Get Going – the urgency of the message was clear.

In the fast paced world of GenAI, the debate has certainly moved on. According to TM Forum’s latest GenAI telco survey, 53 percent of respondents say they have already set up a GenAI center, and 59 percent have identified families of use cases and specific use cases in each family. AWS also conducted its own survey focused on the telecom industry and revealed that half of telcos expect to adopt GenAI within two years.

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