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Category: Civil Service


Basic Services, Civil Service

Digital services key to boosting trust in local government, report finds

September 12, 2023

Via: StateScoop

Anew report released Tuesday found that local governments can boost the public’s trust in its operations by offering government services in a digital format and providing administrative transparency. Specifically, the new report from the government technology software company CivicPlus found […]


Basic Services, Civil Service

White House announces plan to modernize sustainable purchasing standards

August 15, 2023

Via: Transportation Today News

This month, the Biden administration announced it would create a sustainable purchase plan, to modernize existing sustainable purchasing standards, while prioritizing American-made sustainable products and services. The Sustainable Products and Services procurement rule will not only help the federal government […]


Basic Services, Civil Service

How utilities are improving residential customer satisfaction

August 14, 2023

Via: Utility Dive

Residential customer satisfaction is an ongoing challenge for energy utilities, especially as energy costs increase, technology advances and customer expectations change. “We need to make sure we’re addressing the evolving needs and expectations of our customers because they’re constantly changing,” […]


Basic Services, Civil Service

Industry calls for clarity after White House extends software security form deadline

June 12, 2023

Via: FCW

Software companies and industry leaders praised a White House decision to extend the deadline for agencies to begin collecting software security attestation forms from contractors, while calling for further clarity regarding the specific details that vendors will need to provide […]


Basic Services, Civil Service

New York unveils $55M in grants for public safety, emergency comms

May 16, 2023

Via: StateScoop

New York Gov. Kathy Hochul announced Monday two grants totaling $55 million for improvement and maintenance of the state’s emergency communications systems and call centers. One grant, the State Interoperable Communications Formula Grant or SICG-Formula, is worth $45 million and […]


Basic Services, Civil Service

Senate committee advances open source software and digital identity bills

March 29, 2023

Via: FCW

The Senate Homeland Security and Governmental Affairs Committee advanced a series of bills on Wednesday aimed at improving government operations around data management, digital identity and securing critical infrastructure from cyber attacks. The legislation advanced out of the committee included […]


Basic Services, Civil Service

White House seeks $74 billion for federal civilian IT in 2024

March 14, 2023

Via: FCW

The administration is proposing a nearly $10 billion bump in federal spending to achieve its modernization goals, including several significant increases in spending on IT and cybersecurity at civilian agencies. Read More on FCW


Basic Services, Civil Service

GSA opens workplace innovation lab, a coworking space for federal employees

January 25, 2023

Via: FCW

The new lab within the General Services Administration’s headquarters features state-of-the-art office technology and furniture crafted to help reimagine federal agencies’ future of workspaces Read More on FCW


Basic Services, Civil Service

The case for more federal oversight of state and local budgets

January 10, 2023

Via: FCW

Hundreds of billions of dollars for pandemic recovery, infrastructure projects, economic development and climate programs that Congress and President Biden have approved for states, cities and counties during the past two years has drawn a great deal of attention. But […]


Basic Services, Civil Service

Federal health plan could be spending $1B a year on ineligible dependents, GAO says

January 10, 2023

Via: FCW

The federal government’s employee health insurance plan could be wasting $1 billion a year in improper payments by providing benefits to family members who are no longer eligible, a new report has found. The Government Accountability Office said in an […]


Basic Services, Civil Service

Agencies are lagging in implementing constituent services law, GAO says

December 21, 2022

Via: FCW

Identity proofing and authentication remains a stumbling block for many agencies to implement a 2019 law meant to help congressional offices to interact with federal agencies on behalf of their constituents, according to a new Government Accountability Office report. Read […]


Basic Services, Civil Service

Biometrics have a role to play in government service delivery, trade group says

December 14, 2022

Via: FCW

States should not ban facial recognition and other identity technology outright, a trade group focused on digital identity says in a new policy blueprint focused on state-level policy recommendations. The recommendations come from the Better Identity Coalition, part of the […]


Basic Services, Civil Service

Two Democrats spell out exactly how they want agencies to improve services

November 1, 2022

Via: FCW

A slew of agencies would receive new directives to make their services more accessible to Americans under a bill from a pair of House Democrats, who said the government is wasting taxpayers’ money and time. The Trust in Government Act […]


Basic Services, Civil Service

How data analytics helped a California police department shave a year off an investigation

October 27, 2022

Via: StateScoop

Nearly two-thirds (63%) of law enforcement cases now include digital evidence as part of the investigation, according to recent industry figures. Yet, it can take days or weeks for investigators to properly process and analyze the digital breadcrumbs on a […]


Basic Services, Civil Service

CISA to focus on water, education and health sectors over the next year 

October 24, 2022

Via: FCW

Over the coming year, the Cybersecurity and Infrastructure Security Agency plans to concentrate more of its attention on critical infrastructure sectors that adversaries target due to the essential services they provide but which don’t have the assets to defend themselves, […]


Basic Services, Civil Service

Federal CIO charts path to streamlining government services

October 24, 2022

Via: FCW

One of the federal government’s top technology officials said Monday that the federal government could provide transformational digital tools to deliver public services to citizens, but legacy data policies are standing in the way. Federal Chief Information Officer Clare Martorana, […]


Basic Services, Civil Service

Where public agencies are investing to improve customer service

October 17, 2022

Via: StateScoop

Technology advancements and the increase in digital tools offer the potential to improve the delivery of public services. The customer and citizen experience (CX) matters—and like counterparts in the private sector, state, county and municipal government agencies recognize that providing […]


Basic Services, Civil Service

GSA to study demographic equity in remote identity tech

September 26, 2022

Via: FCW

The General Services Administration plans to conduct an equity study on how remote identity proofing technologies—such as facial recognition—perform across various demographics. As part of that process, GSA’s Technology Transformation Services submitted a request to the Office of Management and […]


Basic Services, Civil Service

Lawmakers are setting a tight schedule to avoid a government shutdown

September 21, 2022

Via: FCW

Congress is teeing up a tight series of votes to fund the government past Sept. 30, with lawmakers giving themselves little time to avoid a shutdown ahead of the looming deadline. The Senate—which is expected to act first on a […]


Basic Services, Civil Service

Law enforcement is searching for new ways to protect elections

September 15, 2022

Via: StateScoop

A new coalition of election administrators and law enforcement officials met in Washington on Wednesday to develop strategies for connecting their respective communities to push back against a rising tide of online and physical threats against the voting process. Members […]