Category: Civil Service

September 12, 2023

Anew report released Tuesday found that local governments can boost the public’s trust in its operations by offering government services in a digital format and providing administrative transparency. Specifically, the new report from the government technology software company CivicPlus found […]

August 15, 2023

This month, the Biden administration announced it would create a sustainable purchase plan, to modernize existing sustainable purchasing standards, while prioritizing American-made sustainable products and services. The Sustainable Products and Services procurement rule will not only help the federal government […]

August 14, 2023

Residential customer satisfaction is an ongoing challenge for energy utilities, especially as energy costs increase, technology advances and customer expectations change. “We need to make sure we’re addressing the evolving needs and expectations of our customers because they’re constantly changing,” […]

June 12, 2023

Software companies and industry leaders praised a White House decision to extend the deadline for agencies to begin collecting software security attestation forms from contractors, while calling for further clarity regarding the specific details that vendors will need to provide […]

May 16, 2023

New York Gov. Kathy Hochul announced Monday two grants totaling $55 million for improvement and maintenance of the state’s emergency communications systems and call centers. One grant, the State Interoperable Communications Formula Grant or SICG-Formula, is worth $45 million and […]

March 29, 2023

The Senate Homeland Security and Governmental Affairs Committee advanced a series of bills on Wednesday aimed at improving government operations around data management, digital identity and securing critical infrastructure from cyber attacks. The legislation advanced out of the committee included […]

March 14, 2023

The administration is proposing a nearly $10 billion bump in federal spending to achieve its modernization goals, including several significant increases in spending on IT and cybersecurity at civilian agencies. Read More on FCW

January 25, 2023

The new lab within the General Services Administration’s headquarters features state-of-the-art office technology and furniture crafted to help reimagine federal agencies’ future of workspaces Read More on FCW

January 10, 2023

Hundreds of billions of dollars for pandemic recovery, infrastructure projects, economic development and climate programs that Congress and President Biden have approved for states, cities and counties during the past two years has drawn a great deal of attention. But […]

January 10, 2023

The federal government’s employee health insurance plan could be wasting $1 billion a year in improper payments by providing benefits to family members who are no longer eligible, a new report has found. The Government Accountability Office said in an […]

December 21, 2022

Identity proofing and authentication remains a stumbling block for many agencies to implement a 2019 law meant to help congressional offices to interact with federal agencies on behalf of their constituents, according to a new Government Accountability Office report. Read […]

December 14, 2022

States should not ban facial recognition and other identity technology outright, a trade group focused on digital identity says in a new policy blueprint focused on state-level policy recommendations. The recommendations come from the Better Identity Coalition, part of the […]

November 1, 2022

A slew of agencies would receive new directives to make their services more accessible to Americans under a bill from a pair of House Democrats, who said the government is wasting taxpayers’ money and time. The Trust in Government Act […]

October 27, 2022

Nearly two-thirds (63%) of law enforcement cases now include digital evidence as part of the investigation, according to recent industry figures. Yet, it can take days or weeks for investigators to properly process and analyze the digital breadcrumbs on a […]

October 24, 2022

Over the coming year, the Cybersecurity and Infrastructure Security Agency plans to concentrate more of its attention on critical infrastructure sectors that adversaries target due to the essential services they provide but which don’t have the assets to defend themselves, […]

October 24, 2022

One of the federal government’s top technology officials said Monday that the federal government could provide transformational digital tools to deliver public services to citizens, but legacy data policies are standing in the way. Federal Chief Information Officer Clare Martorana, […]

October 17, 2022

Technology advancements and the increase in digital tools offer the potential to improve the delivery of public services. The customer and citizen experience (CX) matters—and like counterparts in the private sector, state, county and municipal government agencies recognize that providing […]

September 26, 2022

The General Services Administration plans to conduct an equity study on how remote identity proofing technologies—such as facial recognition—perform across various demographics. As part of that process, GSA’s Technology Transformation Services submitted a request to the Office of Management and […]

September 21, 2022

Congress is teeing up a tight series of votes to fund the government past Sept. 30, with lawmakers giving themselves little time to avoid a shutdown ahead of the looming deadline. The Senate—which is expected to act first on a […]

September 15, 2022

A new coalition of election administrators and law enforcement officials met in Washington on Wednesday to develop strategies for connecting their respective communities to push back against a rising tide of online and physical threats against the voting process. Members […]