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Category: Civil Service


Basic Services, Civil Service

Maryland lawmakers approve ‘strongest’ facial recognition rules for law enforcement yet

April 11, 2024

Via: StateScoop

The Maryland General Assembly this week unanimously passed legislation limiting how law enforcement agencies in the state can use facial recognition technology. It’s now on its way to Gov. Wes Moore’s desk for a signature and could become active as […]


Basic Services, Civil Service

Biden’s new data security order leaves industry officials, privacy advocates scratching their heads

March 1, 2024

Via: FCW

Implementing the executive order will involve crafting new legal mechanisms for data transfers while assuaging ongoing privacy concerns. Read More on FCW


Basic Services, Civil Service

NAESB to develop standardized distribution services contract to facilitate DER aggregation

February 6, 2024

Via: Utility Dive

The North American Energy Standards Board on Monday said it will begin work on a standardized services contract that aims to ease the aggregation of distributed energy resources, or DERs, and facilitate development of virtual power plants. “There is a […]


Basic Services, Civil Service

Pennsylvania launches new website to find food, housing, childcare services

January 23, 2024

Via: StateScoop

On Tuesday, Pennsylvania launched PA Navigate, a new website that connects residents to community organizations, government agencies and health care providers for access to resources for basic needs, such as food, housing and childcare. PA Navigate is designed to address […]


Basic Services, Civil Service

Pennsylvania unveils website for appealing denied health insurance claims

January 8, 2024

Via: StateScoop

The Pennsylvania Commonwealth Office of Digital Experience, or CODE PA, and Department of Insurance announced Monday that they’ve launched a new website for residents to appeal denied health plan services. According to a press release, Pennsylvanians can submit their information […]


Basic Services, Civil Service

Automated public-benefit fraud detection used by states subject of new FTC complaint

January 4, 2024

Via: StateScoop

An automated system used by several state agencies to detect public benefits fraud is the subject of a complaint that the Electronic Privacy Information Center, or EPIC, filed Tuesday with the Federal Trade Commission. The research group claimed the system […]


Basic Services, Civil Service

3 ways that generative AI can help transform human services

December 29, 2023

Via: FCW

COMMENTARY | Generative AI can help government workers complete time-consuming administrative tasks, address gaps in agency operations, reduce wait times and improve language translation services. Read More on FCW


Basic Services, Civil Service

The military’s zero-trust plans are about to face a big test

December 14, 2023

Via: FCW

An upcoming wargame at U.S. Indo-Pacific Command will test zero-trust, the network-security approach the Pentagon is betting can keep enemies at bay, keep allies from accessing certain secrets, and keep troops connected—even in combat. INDOPACOM is building a network dubbed […]


Basic Services, Civil Service

Can improving CX help restore trust in government?

December 1, 2023

Via: FCW

Surveys show that Americans’ trust in government is at near record lows. This mistrust is the cumulative result of many factors — from the dramatic (wars and scandals) to the more mundane (inefficient services and technology failures) — that have […]


Basic Services, Civil Service

The federal government is already using AI — it’s time for a formal process to ensure the technology is safe

November 6, 2023

Via: FCW

The U.S. government recently published more than 700 artificial intelligence use cases among federal agencies on the AI.gov website. Notably, the Department of Energy and Health and Human Services disclosed more than 150 use cases. As an emerging technology, AI […]


Basic Services, Civil Service

Enhancing CX for equitable access to government services

November 3, 2023

Via: StateScoop

Every day, millions of people are unable to access the critical government services they need because of the complexity of navigating program enrollment and the bureaucracy of government agencies. Recognizing its responsibility to provide equitable and fair services to all, […]


Basic Services, Civil Service

Chicago announces emerging tech task force for public safety, infrastructure challenges

October 27, 2023

Via: StateScoop

Chicago officials on Thursday announced a new task force to evaluate emerging technologies that can assist in transforming how the city delivers services to residents. The Chicago Taskforce on Innovation and Technology is intended to find solutions to challenges with […]


Basic Services, Civil Service

Digital services key to boosting trust in local government, report finds

September 12, 2023

Via: StateScoop

A new report released Tuesday found that local governments can boost the public’s trust in its operations by offering government services in a digital format and providing administrative transparency. Specifically, the new report from the government technology software company CivicPlus […]


Basic Services, Civil Service

White House announces plan to modernize sustainable purchasing standards

August 15, 2023

Via: Transportation Today News

This month, the Biden administration announced it would create a sustainable purchase plan, to modernize existing sustainable purchasing standards, while prioritizing American-made sustainable products and services. The Sustainable Products and Services procurement rule will not only help the federal government […]


Basic Services, Civil Service

How utilities are improving residential customer satisfaction

August 14, 2023

Via: Utility Dive

Residential customer satisfaction is an ongoing challenge for energy utilities, especially as energy costs increase, technology advances and customer expectations change. “We need to make sure we’re addressing the evolving needs and expectations of our customers because they’re constantly changing,” […]


Basic Services, Civil Service

Industry calls for clarity after White House extends software security form deadline

June 12, 2023

Via: FCW

Software companies and industry leaders praised a White House decision to extend the deadline for agencies to begin collecting software security attestation forms from contractors, while calling for further clarity regarding the specific details that vendors will need to provide […]


Basic Services, Civil Service

New York unveils $55M in grants for public safety, emergency comms

May 16, 2023

Via: StateScoop

New York Gov. Kathy Hochul announced Monday two grants totaling $55 million for improvement and maintenance of the state’s emergency communications systems and call centers. One grant, the State Interoperable Communications Formula Grant or SICG-Formula, is worth $45 million and […]


Basic Services, Civil Service

Senate committee advances open source software and digital identity bills

March 29, 2023

Via: FCW

The Senate Homeland Security and Governmental Affairs Committee advanced a series of bills on Wednesday aimed at improving government operations around data management, digital identity and securing critical infrastructure from cyber attacks. The legislation advanced out of the committee included […]


Basic Services, Civil Service

White House seeks $74 billion for federal civilian IT in 2024

March 14, 2023

Via: FCW

The administration is proposing a nearly $10 billion bump in federal spending to achieve its modernization goals, including several significant increases in spending on IT and cybersecurity at civilian agencies. Read More on FCW


Basic Services, Civil Service

GSA opens workplace innovation lab, a coworking space for federal employees

January 25, 2023

Via: FCW

The new lab within the General Services Administration’s headquarters features state-of-the-art office technology and furniture crafted to help reimagine federal agencies’ future of workspaces Read More on FCW