Residential customer satisfaction is an ongoing challenge for energy utilities, especially as energy costs increase, technology advances and customer expectations change.
“We need to make sure we’re addressing the evolving needs and expectations of our customers because they’re constantly changing,” says Debbie Leist, Director of Customer Services and Marketing at Louisville Gas and Electric and Kentucky Utilities (LG&E and KU). “Reliable service is important, as well as providing programs and tools that our customers want and need.”
