Water utilities provide an essential service to communities, but most customers don’t think about what it takes to keep their water flowing. That’s why it’s imperative for water utilities to make communications a priority and build stronger customer relationships.
When communicating to customers, a focus on water quality, safety and conservation are top priorities for water utilities across the country. In fact, J.D. Power’s latest U.S. Water Utility Residential Customer Satisfaction Survey found that while the average water bill increased 6%, overall customer satisfaction rose 3 points (on a 1,000-point scale).
