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Digital services key to boosting trust in local government, report finds

September 12, 2023

A new report released Tuesday found that local governments can boost the public’s trust in its operations by offering government services in a digital format and providing administrative transparency.

Specifically, the new report from the government technology software company CivicPlus found that residents in communities with digital service technologies are more satisfied and trusting of their local governments. And those who engaged digitally with their governments more than once a month were almost five times more trusting of their city’s government than those that engaged less or not at all, the new report said.

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