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Tag: Utility customer engagement

Utility customer engagement — what you need to know

Social Services

Utility customer engagement — what you need to know

June 30, 2017

Via: Utility Dive

More and more, utilities are realizing they’re in the customer service business. It wasn’t always that way. Power companies used to refer to the individuals on the other side of the meter as “ratepayers” or even just “load.” But as […]