Tag: utility customers

Other Utilities, Public Utilities

Going digital: Transforming experiences for utility customers, employers and employees alike

October 9, 2023

Via: Utility Dive

When was the last time you ordered a taxi on your phone, or a tasty, hassle-free meal to your door? How easy was it? Most of us can point out what the transition to digitized, cloud-based operating systems means for […]

Basic Services

Satisfying utility customers is getting much harder. AI is helping, despite data challenges

November 15, 2019

Via: Utility Dive

As customers become more sophisticated, and satisfying them grows increasingly important to utilities, artificial intelligence (AI) is emerging as a way to increase engagement, though with a range of challenges, analysts told Utility Dive. For example, smart thermostats use AI […]

Electric Utility, Public Utilities

Is a residential three-part rate the way to a modern grid or bad news for utility customers?

March 13, 2018

Via: Utility Dive

Rising penetrations of energy efficiency (EE) and other distributed energy resources (DER) are adding to the downward pressure on utility revenues by allowing customers to generate their own electricity or reduce their usage. Utilities find themselves caught between their customers’ […]