Following COVID-19 and the racial reckoning in the United States since the murder of George Floyd, electric utilities have faced growing calls to bolster their commitments to equity and to address issues of energy affordability.
Advocates say the sector is still not doing enough to address years of lagging investment in low-income communities and to help customers of color struggling with unaffordable bills.
Low-income customers have fallen behind on home energy bills to the tune of more than $16 billion as of August, and experts expect the issue will worsen this winter.
