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US utilities have billions in unpaid customer balances. What should they do?

Almost all states have executed extended moratoriums on utility disconnections because of Covid-19.

The governor, legislature or state regulators mandated those moratoriums. In some instances, utilities initiated bans on service disconnections but subsequently the government ordered a moratorium.

The objective of moratoriums is admirable: keep customers from being disconnected, as household and businesses suffer greatly when they have no utility services.

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