When it comes to safety for utility companies, the stakes are especially high. Employees work alongside hazards like electricity and natural gas every day. They sometimes operate alone in remote areas, at dangerous heights, or within confined spaces or unstable structures. They often must deal directly with unhappy customers. And if mistakes are made, workers not only can suffer serious injury or death, but organizations and families also lose the basic services they need to survive.
In an environment like this, creating the right safety culture seems obvious. But most utilities have a singular focus on physical well-being (think personal protective equipment [PPE] best practices, OSHA standards, falling hazards, injury prevention, etc.) instead of a human-centered approach to safety, which prioritizes the whole person.
