Two years since the coronavirus pandemic began, and energy utilities are still facing a revenue crunch. The main culprit? Customers continue to struggle paying their past due balances.
The National Energy Assistance Directors’ Association reports that U.S. households owe energy providers around $20 billion – that’s 67% higher than pre-pandemic times. Energy utilities are now focusing their efforts on recovering this accumulated money – and they are realizing the same old bill collection strategy just won’t cut it.
