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Customer Engagement and Infrastructure Projects: The Missing Link

March 17, 2023

Via: PowerMag

For water and energy providers, consistent customer engagement has become a critical aspect of daily operations and overall success. Why? Modern convenience and technology have dramatically altered the expectations of today’s consumers. The silent energy provider is an antiquated concept, and modern customers expect more from their utility companies. They demand the same speed and information when engaging in any digital activity—from shopping online to viewing their energy bills.

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