Over the past two to three years, we have seen a marked change in utilities’ approach to service-based delivery. With every passing day, the pressure to seek more flexible delivery options is increasing, while barriers are weakening. Globally, utilities are increasingly turning to service-based delivery to help them take a more flexible approach to business processes, mitigate technology risks, and reduce costs.
Some of these drivers are nothing new. Over the past two years, there has been a fundamental shift toward the software as a service (SaaS)-based delivery of enterprise applications, including enterprise resource planning and customer relationship management.
