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The three major challenges for utilities

September 28, 2018

The utilities industry faces new opportunities and challenges brought on by the march of a digital revolution, and by how this has changed end user expectations of their services providers.

Utilities today are being encouraged to up their game to remain competitive. This means finding new ways to be more customer-centric, empower customers with proactive and personalized care on all channels and the ability to control their usage experience.

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