There’s “a light at the end of tunnel” in sight for technology executives that were tasked with suddenly transitioning thousands of city employees and public students to remote work and learning environments last year at the onset of the coronavirus pandemic, David Elges, Boston’s chief information officer, told StateScoop. But even as the public sector gradually opens for in-person government services and business, Elges and his counterparts around the country say there’s still more questions than answers surrounding what the “new normal” of city government will look like.