Tag: cloud

January 17, 2023

As the telecommunications industry enters 2023, economic times are uncertain and capital and operational costs are under increased pressure. Customers need to be better understood and served. Communications Service Providers (CSPs) need to understand and manage their environment better. New […]

November 9, 2022

In my last blog post, I described how we’re in an exciting time to harness the low latency and high capacity of 5G to enable a new era of distributed computing — where workloads can be split between the device, […]

October 17, 2022

Technology advancements and the increase in digital tools offer the potential to improve the delivery of public services. The customer and citizen experience (CX) matters—and like counterparts in the private sector, state, county and municipal government agencies recognize that providing […]

May 20, 2021

As networks evolve and are updated to support continuously more advanced 5G applications, fast and accurate fault isolation and root-cause analysis are more critical than ever before. The increasing advanced functionality of networks, driven by the push towards a more […]

September 13, 2017

AT&T business customers will soon be able to move workloads between any of their public, private and hybrid cloud platforms, leveraging the telco’s enhanced NetBond for Cloud service. As businesses move more data, systems and applications to the cloud, they […]

March 23, 2017

Over the past two to three years, we have seen a marked change in utilities’ approach to service-based delivery. With every passing day, the pressure to seek more flexible delivery options is increasing, while barriers are weakening. Globally, utilities are […]

March 3, 2017

The traditional utility business model once again is blocking a new opportunity for utilities to be more nimble and innovative, but regulators say they are on the case. New technologies are flooding utility databases with system and customer information. To […]

January 11, 2017

Vertex, a leader in utility customer experience solutions, today announced that Lee County Utilities, a division of the Department of Public Utilities in Lee County in Southwest Florida, has completed implementation of a new cloud CIS and customer web and […]

September 20, 2016

Software-as-a-service solutions have witnessed significant growth over the last five to seven years, as cloud computing providers such as Amazon Web Services and Microsoft have emerged as market mainstays, veterans such as Salesforce continue to capture increasing market share, and […]