Tag: energy utilities

Other Utilities, Public Utilities

Energy utilities create roadmap for improving customer experience

June 21, 2022

Via: Utility Dive

When it comes to compelling customer experiences, energy utilities have often lagged other industries. But changing customer expectations, new technology and more competition are prompting energy utilities to make customer experience a priority. “The reality is that customers have had […]

Electric Utility, Public Utilities

Utilities using new tactics to improve bill collection, customer experience

February 22, 2022

Via: Utility Dive

Two years since the coronavirus pandemic began, and energy utilities are still facing a revenue crunch. The main culprit? Customers continue to struggle paying their past due balances. The National Energy Assistance Directors’ Association reports that U.S. households owe energy […]

Electric Utility, Public Utilities

New Mexico efficiency bill ensures utilities don’t take hit from lower energy use

April 6, 2019

Via: Utility Dive

The New Mexico law is another addition to the state’s growing clean energy programming. This bill in particular is a win-win-win for consumers, environmentalists and utilities, according to Romero. It gives energy companies a higher ceiling to invest in energy […]