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Cost reductions, customer satisfaction and vision are key to achieving Operational Excellence for the Next Generation Utility

Utilities across the U.S. are faced with the need to reduce costs to provide rate stability, while improving reliability and enhancing the overall customer experience. This is a daunting challenge complicated by aging infrastructure, aggressive regulatory intervention and oversight, plus the ever-changing impact of technology.

In order to manage these challenges, the term Operational Excellence has surfaced as a way to simultaneously achieve multiple objectives. The following three techniques can position utilities for successful improvement:

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