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T-Mobile US, Sinch launch real-time emergency text capability

November 2, 2022

T-Mobile US has partnered with cloud platform provider Sinch to launch NextGen 911 Real-Time Text (RTT), a new service that allows customers to text for emergency assistance. RTT, which the carrier first implemented in its devices in 2016, refers to the capability to send and read a text at same time, without the need to hit send.

The latest capability, currently available at the Emergency Communications Center (ECC) in Hood County, Texas, enables users to communicate with 911 through simultaneous conversational text and voice. The carrier pointed out that such an option is particularly beneficial for the nearly 48 million Americans who are Deaf or hard of hearing, as well as those who have speech-related disabilities or are non-native English speakers.

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